I Cant Upload File on Walmart Supplier Center

Omni-channel Detail Setup and Maintenance Q&A

Updated 16 hours agone by Item Change Management

Have questions about omni-channel item setup and maintenance in Item 360? Below are answers to some common questions:

Access/Training

ane. Does access to Detail 360 accept to be granted by our Walmart admin?

All suppliers who have admission to Supplier Center have access to Particular 360. To access Item 360, get direct to https://retaillink.supplier.wal-mart.com/item-mgr/. Or, yous can go to Apps in Retail Link and search for Item 360.

2. Volition there be more grooming sessions bachelor?

No training sessions are currently scheduled. Nosotros'll provide information here for time to come grooming sessions, so check back later.

To watch recordings of past webinars or sign upwards for Office Hours hosted by the Content Acquisition Team, refer to Supplier Preparation.

You can always find training videos and other helpful resources at https://retaillink.login.wal-mart.com/ in the Academy section.

GDSN

1. Do we withal apply our Information Sync providers prior to using Particular 360?

Yep, you can nevertheless utilise your data pool provider to publish synced item info with GDSN. Remember to make certain the data is pushed to Walmart before starting your detail setup or maintenance in Particular 360.

two. When we publish from a Data Sync provider, how long before we are set to pull, update, and submit for item creation?

The information updates every 15 minutes. If you submit to the Data Sync provider at 9:00 am, data will be bachelor in Item 360 at 9:15 am.

3. Every bit a new supplier, do I have to use GDSN to ready my items?

Using GDSN is recommended (but not required) considering information technology tin can help speed up the setup process and promote accuracy past pre-populating data. If you lot choose not to use GDSN or data pool providers, you'll need to provide all of the information manually when setting upwardly items and shippers in Item 360.

General

1. Will this replace Online Item File / Supplier Center?

Yes, this process will supervene upon Item Creation, Detail Maintenance, and Item Inquiry in Online Item File and Supplier Center.

2. What if my merchant isn't correct on my items?

Please file a case ticket through the "Help" icon in Particular 360.

3. How volition I know if my maintenance "sticks" (ranking)?

Item 360 does not change anything about how content is ranked / selected when multiple sources provide values for the same fields on the same item. If your content isn't sticking (i.e., doesn't appear on Walmart.com), you lot are likely non the content possessor.

iv. Why aren't my updates saving / what do I practice if I am outranked?

Your changes may non be saved or announced on Walmart.com if a Walmart associate with merchant access has updated an item's attribute.

When y'all submit content and images that will not appear on Walmart.com, we'll route your submission to our Content Operations team for review. If the content and images are superior to what's currently on the site, the submission volition exist approved and the content and images will appear on Walmart.com and in your Catalog.

5. Exercise we separate Production IDs by commas or paste in as a list?

You tin do either. If you copy a list from Excel, the system will automatically add commas. Y'all tin can also type directly into the field and provide the commas yourself.

6. How long will it take setup and maintenance to bear witness in Detail 360?

Once your detail setup/maintenance activity is marked every bit Complete in the Activity Manager, it should only take a infinitesimal or two for the items/changes to announced in the Catalog section of Item 360.

For successful setup activities, the item status pages in the Activity Manager include a link to "View all items in Catalog". Or, you can click the blue Walmart Detail Number adjacent to the Product Proper name on the item carte to view the item in the Catalog.

For all maintenance activities, you can click the blueish GTIN next to the Production Proper noun on the item card in the Activeness Managing director to view the item in the Itemize.

vii. Currently, separate Walmart Item Numbers are required for stores and dotcom. How do we manage that going forward?

Separate Walmart Particular Numbers for stores and dotcom will still be assigned as part of the item setup procedure. Your merchant tin can contact Business organisation Process Support to initiate the process to brand an detail shared if specific criteria is met. Our goal is to have 1 Walmart Item Number regardless of the channel where it is sold.

viii. Can I make inventory updates in Item 360 like I can in Supplier Center?

No, inventory updates for DSV will continue to exist fabricated in Supplier Eye.

nine. How practice I update my Items Inventory?

You will continue to use your electric current processes for Inventory Updates.

10. What is the difference between Item 360 and iSAM?

Item 360 is the tool that suppliers use for all Item Setup and Maintenance. iSAM is the Walmart tool for Merchants. These tools work together.

xi. Will our CSP's content still sync to Item 360?

Yep, CSPs will continue to use their electric current process. Any content they provide will sync with Item 360.

12. Is this for both 1P and 3P items?

This volition non be included for market sellers at this fourth dimension, simply there are plans to incorporate it in the future. Apply your electric current procedure to set up 3P items.

13. Will my items from Supplier Middle be in Particular 360?

Yes, all of your items that were visible in Supplier Eye will exist visible in Item 360.

14. Will API keys remain the same?

Yes, there will be no changes to the API keys at this time.

xv. Where can I become the Consumer ID and Individual Fundamental?

To generate a Consumer ID and Private Central for use when integrating with one of our APIs, please visit the developer portal at https://developer.walmart.com/#/apicenter/overview for more information.

16. If Supplier Center no longer supports setup and maintenance in my category, how will I manage an import item since Particular 360 doesn't support import items?

Import items will however use Supplier Eye processes.

17. Will Item 360 show variant groups like Supplier Middle currently does?

If you have items in variant groups, you tin can view details about the group in your Item 360 Catalog. Run into View Variant Details.

18. If an particular has been discontinued and the inventory feed has been zeroed out, tin we archive or delete it from Item 360?

You can deactivate Owned and DSD items:

Go to the Maintenance Hub, and click the Supply Concatenation tile.
Provide the Walmart Particular Number, and click the Next button.
Select Export custom fix of attributes.
Open the Item Configuration driblet-downwards bill of fare, and select Supply Item Condition Code.
Download the maintenance spreadsheet, and alter the attribute value to I.
Save the spreadsheet, and upload it back into Particular 360.

Do not change the Supply Item Condition Code if the detail has on-hands or on-orders because that volition cause issues with receiving.

19. Content Acquisition is asking me to update my Item Content. Where can I do this?

You can update your item content in the Maintenance Hub, which is accessible by clicking Maintenance in the left navigation carte du jour. Then, click the Product Content & Site Feel tile.

The Title and Clarification Insights feature gives you access from your Home page to insights and recommendations that can help you improve the quality of an item's Product Name, Key Features, and Site Description. You tin make and submit changes directly in Detail 360 to amend the detail's overall content quality score.

twenty. Why is the item I created today missing a tax code?

Taxation codes can accept up to two weeks to be assigned to an item.

21. What'south changed regarding the item setup process?

Domestic suppliers are required to provide one image along with store and online attributes. Merchants will and so exist notified via email if they demand to review (i.due east., approve, decline, or request updates to) the detail setup submission.

Setup/Maintenance

1. Which departments are impacted by the cutover from Supplier Center?

You tin view a consummate list here.

As of March 31, 2022, yous can no longer download or upload legacy item setup templates in Supplier Eye.

Learn more about omni item setup in these articles.

two. How exercise I create an Assortment?

Array Parent Item setup and linking functionality is not withal supported in Item 360 for suppliers or in iSAM for merchants. Please refer to this article for instructions on setting up assortments.

3. Will the Publication Detail study however exist available in Online Item File?

The Publication Item Report will still be available for y'all to access in Online Item File. We are working to contain this function in Item 360 in the future.

iv. How practise I update or provide Keywords for my items?

For better SEO (Search Engine Optimization), focus on your Site Description and Key Features.

v. Will every detail need an Paradigm URL at setup?

Yep, every item except Apparel items volition at present require ane Main Image URL to be successfully prepare. You tin can view image URL standards here.

If images are not notwithstanding available for your item, you can submit this Walmart placeholder prototype URL: https://i5.walmartimages.com/asr/24893ec1-4563-41fa-9efb-42ba1d0d5e98.f417a4c35f49d4ecd5c479905aa827b3.jpeg

Your particular will not be published on Walmart.com or Grocery/Pickup until the placeholder image URL has been replaced.

To accommodate Walmart's Imagery Studio process, the Main Image URL attribute is optional during setup for all seven apparel categories: Baby Clothing, Carriers & Accessories, Cases & Bags, Clothing, Footwear, Jewelry, and Watches. Still, a Master Image URL is nonetheless required for Wearing apparel items to exist published and visible online.

half-dozen. If I use a content provider like Salsify, and then make an edit in Item 360, does it then announced in my Salsify content?

No, content changes made in Item 360 volition not show in Salsify content.

seven. Will we be able to create single item shippers in Item 360? This was not possible previously.

Yes, Item 360 allows you to create unmarried item shippers. Delight note that shippers cannot be break pack or incorporate break pack items.

8. Import items have never shown up in OIF, and they are not submitted through 1WorldSync. Will OIF allow import maintenance?

Yous tin manage Imports in Particular 360 if your updates are non to import-specific attributes. Otherwise, Imports should be managed through QMS.

9. Are nosotros required to use Item 360 for setup and maintenance?

You lot must use Item 360 to prepare upwardly all items that are:

Domestic items (DSD, DSV, and Owned)
Buying Region Code 0 or 6
Not in the following categories: Imports, Store Wearing apparel, Pharmacy, Services, and Fees

If your items meet the criteria above, yous will non have admission in any other systems to prepare the items.

You will be required to maintain all items in Item 360.

ten. When do I demand to create a new item?

Yous should create a new item for the following reasons:

Modify to GTIN
Different Supplier Number
Change in Pack Quantity (Supplier or Warehouse Pack)
New Buying Region Code particular
New or existing is a DSV detail

11. How are validations on aspect content done?

The only validations in the spreadsheet are those to ensure y'all select a valid value when the aspect has a drib-downwards list of options. If an attribute fails a validation, information technology volition be received equally a Data Fault.

If you lot gear up up a single item or edit product content directly in Detail 360, the workflow incorporates upfront validations to help catch errors like invalid data length.

12. Where are attributes located in the Maintenance Hub?

The attributes are categorized in several different tiles. Use the Attribute Finder at the summit of Item 360 to search for an attribute name and run into which maintenance tile you should select.

13. In the Maintenance Hub, can I search by other criteria than just GTIN?

Yep, simply it depends on which maintenance tile you select:

For Production Content & Site Experience: Search by GTINs/UPCs, Walmart Item Numbers, or EANs/ISBNs.
For Supply Chain, Store Attributes, Cost, and Replenishment: Search by Walmart Particular Numbers.
For Rich Media: Search by GTINs.

fourteen. How tin can suppliers maintain cost?

If you don't run across the Cost tile in the Maintenance Hub in Item 360, delight continue to maintain cost using the Cost Change Scenario application in Retail Link.

Cost direction for eCommerce items (Online Only) is now bachelor in Item 360 for all departments except dress, gift cards, photo services, and grocery.
Price management for Store items and Shared items is now bachelor to all departments that have maintenance functionality in Item 360. These costs will be updated at the Corporate level or DC level.

For more information virtually cost maintenance, become to Retail Link > Academy > Walmart > Price > Submitting Cost Changes to Walmart.

15. Does the Omni Spreadsheet say which attributes are required vs. optional when you download information technology?

Yes, the item setup spreadsheets group attributes by their requirement level: Required, Recommended, and Optional. Each colored header section indicates if the attributes are required and how they're used (e.g., blueish headers indicate attributes required for Walmart to place a purchase order, greenish headers indicate attributes required for the item to be visible on Walmart.com).

The item maintenance spreadsheets do not have requirement levels for the attributes. Keep in heed that, once an aspect value has been provided, information technology tin can only be replaced – it cannot be deleted.

sixteen. Can I maintain both store and .com items? Do changes go to the store buyer or .com buyer?

Yes, you can maintain both store and eCommerce items in Item 360. Changes are only routed to the buying team if they crave approval (many changes exercise not).

17. Tin can I gear up an item for stores then become back and set information technology up for .com?

Yes, you can prepare upwards an item for stores and then go back to create one for eCommerce. This is a great style to ensure your particular setup spreadsheet is pre-populated with lots of info.

When you get dorsum to create the online configuration, select No for your first answer in the particular setup questionnaire.

18. Will Item 360 let rich media (i.e., videos) to be added to an item/GTIN?

In the Detail 360 Maintenance Hub, you lot can now download a spreadsheet to provide rich media assets for videos and 360º spin images. For tips on creating nugget URLs and closed captioning files, refer to these Rich Media Specifications. If your particular/GTIN has an existing video or 360º spin image (or a recently submitted asset) that you want to delete, please create a back up ticket.

You lot tin can nonetheless use a tertiary-political party content provider to add together rich media to items.

Currently, you lot can submit rich media in Detail 360. However, the video and 360 spin images volition non appear on Walmart.com until rich media is supported on the new site.

xix. Will I be able to hit salve and come up dorsum on any of the buckets (Activity Director filters), or do I have to complete the entire process?

Item setup and maintenance workflows are completed in the spreadsheets you download from Item 360. You can salve your spreadsheets at any time and upload them back into Particular 360 in one case y'all've made your changes.

20. Is the new setup process for both domestic and direct import item setup, or but domestic setup?

The new particular setup process is only for domestic setup at this time – imports volition be added in the future.

21. Upon completing particular setup, volition a Walmart Item Number be assigned for both .com and stores?

Each row completed in the Trade Particular Configurations tab of your item setup spreadsheet will event in merely ane Walmart Item Number.

22. How should I format online bullet points in Particular 360?

It depends on the attribute. For Key Features (aka Long Clarification), there are 2 means that you can enter bullet points in the spreadsheet:

In i Key Features cavalcade with each value within HTML tags
Beyond multiple Key Features columns with one value per column

For tips on entering HTML formatting in your spreadsheet, refer to this article. Yous can but add columns in your spreadsheet for attributes that have a "(+)" sign side by side to the attribute name.

During unmarried item setup or maintenance in Particular 360, you tin now format the Key Features text using the built-in HTML editor. This feature allows you to customize styling and lists to ensure that the text will announced as intended on Walmart.com and in the mobile app.

23. How do I add columns for attributes that accept a "(+)" sign next to the attribute proper noun?

Insert an entire cavalcade on the right side of the existing attribute column.
- If the existing attribute has two columns (east.g., Material Content), brand sure to insert two unabridged columns.
Copy the cells in Rows 3-vi for the existing attribute.
Paste the cells into Rows 3-6 of the bare column yous inserted.
Modify the number in the attribute name to indicate the social club that you want the attribute value to announced, e.g., Key Features 3, Key Features iv, Primal Features 5.

24. Exercise I accept to set up the babe items (i.e., child items) for a shipper earlier setting upwardly the parent?

In order to consummate shipper setup in Item 360, the child items need to exist fully set up. However, If y'all accept both the Parent GTIN and Kid GTINs, you lot can start the shipper setup procedure before the child items are completely set up up. If you submit shippers with missing info, y'all'll need to complete them after in the Activeness Director.

25. How do I find my new Walmart Item Number one time my item has been successfully created?

For successful setup activities, the detail status pages in the Activity Manager will bear witness the Walmart Detail Number adjacent to the Product Name at the peak left corner of the detail or shipper card.

26. What is a Commodity ID?

Y'all can learn more than about Commodity IDs in this commodity.

27. Does Particular 360 count characters and so I know if I have exceeded the character limits?

In Item 360, characters are only counted on the Setup New Items > Item Details pages and the Edit Product Details pages. If you submit content elsewhere (e.g., in spreadsheets or Activity Managing director) that exceeds the limits, you volition receive errors.

28. I can't find my supplier proper noun or ID in the drop-down list of the item setup questionnaire.

There are 4 possible reasons:

You may exist using an internet browser that is not compatible with Particular 360. Delight ensure that you are using Google Chrome.
Your browser window settings might be causing part of the driblet-down list to exist out of view. Press "Control" and the hyphen "-" on your keyboard at the aforementioned fourth dimension, and make sure your Google Chrome window is set at 100% zoom.
If your Supplier ID is fewer than 6 digits, you do not demand to add together a leading zilch at the beginning to make the number longer. If you accept done so, please remove the zero and try your search once more.
The business relationship that you're using to set up items may non be tied to your Retail Link agreement in the system. Please contact the Retail Link help desk at 479-273-8888 to ensure the account you lot're using to log in to Item 360 is tied to your contract.

Activity Managing director

1. Does the Action Manager keep track of each particular or each uploaded spreadsheet?

The Action Manager keeps track of both. When y'all become to the Activeness Manager from the left navigation menu, you'll see 1 card per initial spreadsheet upload or single item submission in Item 360. Click the dots at the lesser correct corner of whatsoever card, and select View Details to see the status of each item submitted in the activity.

2. How do I delete activities that I made for setup or maintenance in Detail 360?

If you accept incorrect or duplicate submissions that are stuck in the Supplier Activity Required or Walmart Activeness Required condition, you can discard the submission in your Action Managing director:

Click the dots at the lesser correct corner of the action card. Then, clickDiscard Submission.
Note: This action cannot be undone in one case confirmed. All of the setup or maintenance requests in your activity will exist discarded, and the action status will automatically alter to Discarded.

three. How do I fix items in Data Errors?

Download the Data Errors spreadsheet from the Activity Director details and prepare the errors in that spreadsheet. Save the file, and upload information technology dorsum into Detail 360. Your changes volition be appended to the existing Activity ID.

4. Once my item is in a completed setup/maintenance condition, how apace should I be able to pull details from DSS?

One time the particular bridges to OIF (~4 hours).

five. What should I practice if my submission is stuck in the Organisation Processing condition?

Click the "Help" icon at the tiptop correct corner of Item 360, and select "File a Case Ticket". Remember to log in to Supplier Assistance using your Supplier Center account, and provide your Action ID in the case details.

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Source: https://itemmanager.helpdocs.io/article/mbs528srcx-omni-setup-and-maintenance-q-and-a